Privacy Notice

1. About this privacy notice

This privacy notice explains how Jade’s Pilates (“I”, “me”, “my” or “the Studio”) collects, uses and protects your personal information when you enquire about, book or attend Pilates sessions. I am committed to respecting your privacy and handling your personal information responsibly and securely.

2. Who is responsible for your information?

Jade’s Pilates is the data controller responsible for your personal information. If you have any questions about how your information is used, or wish to exercise any of your data protection rights, please contact me at hello@jadespilates.com.

3. What information do I collect?

Depending on your relationship with the Studio, I may collect:

  • your name;

  • contact details, such as your email address and telephone number;

  • booking and attendance information;

  • payment and invoicing information;

  • emergency contact details, where provided;

  • information about injuries, medical conditions, physical limitations or other health information that you choose to provide or that is relevant to your participation in Pilates;

  • information relating to your Pilates goals, posture, movement or physical ability; and

  • correspondence between you and the Studio.

I only collect information that is relevant to providing my services and running the Studio.

4. How I use your information

I use your personal information to:

  • respond to enquiries;

  • arrange and manage your Pilates sessions;

  • assess any relevant physical limitations or health information so that I can teach you safely and appropriately;

  • communicate with you about your sessions;

  • keep attendance and client records;

  • issue invoices and keep appropriate financial records;

  • process and record payments;

  • manage cancellations and other booking arrangements;

  • maintain appropriate business and insurance records;

  • comply with legal and regulatory obligations; and

  • deal with any questions, concerns or complaints.

I will not use your personal information for unrelated purposes without explaining this to you where required by law.

5. Health information

If you provide information about your health, injuries, medical conditions or physical limitations, this is treated as special category personal data under UK data protection law.

I collect and use this information only where it is relevant to your participation in Pilates, including to help me assess your needs and provide sessions that are appropriate and safe.

Where required, I will rely on your explicit consent to process this information. You may withdraw your consent at any time. However, if I do not have information that is necessary to assess whether it is appropriate for you to participate in a session, I may not be able to provide that session safely.

6. How I use your information lawfully

I will only use your personal information where I have a lawful basis for doing so.

Depending on the circumstances, this will include:

  • Contract: where processing is necessary to arrange and provide your Pilates sessions and manage your bookings and payments.

  • Legal obligation: where I need to retain or provide information to comply with a legal requirement, such as financial record-keeping.

  • Legitimate interests: where processing is necessary for the reasonable running and administration of the Studio, provided this does not override your rights and interests.

  • Consent: where I have asked for your consent, including where appropriate for the processing of health information or for optional marketing communications.

7. Who do I share your information with?

I will keep your personal information confidential and will not sell or share it for third-party marketing purposes.

I may share relevant information where necessary with:

  • professional advisers, such as my accountant;

  • insurers or professional advisers where this is necessary in connection with an incident, claim or insurance matter;

  • payment providers or financial institutions where necessary to process payments;

  • IT, email or document-storage providers that help me operate the Studio; and

  • government authorities, regulators or other organisations where I am legally required to do so.

Where another organisation processes personal information on my behalf, I will take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

8. Invoices and payments

The Studio currently accepts payments via Paypal and Stripe or issues invoices directly to clients. I may retain information such as your name, address, invoice details, amounts paid and payment dates in order to administer the Studio’s finances and comply with applicable accounting and tax requirements. I do not normally need to collect or store your full bank or card details.

9. How long will I keep your information?

I will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected. Some information, particularly financial and accounting records, may need to be retained for longer periods to comply with legal or tax requirements.

Health and Pilates-related information will be reviewed periodically and securely deleted when it is no longer reasonably necessary for the provision of your sessions or for another legitimate purpose. When information is no longer required, it will be securely deleted or destroyed.

10. How I keep your information secure

I take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure. This includes taking appropriate care over electronic devices, passwords, email accounts, paper records and any third-party services used to operate the Studio.

11. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • ask for a copy of the personal information I hold about you;

  • ask me to correct inaccurate or incomplete information;

  • ask me to delete your personal information where there is no good reason for me to continue holding it;

  • ask me to restrict how I use your information in certain circumstances;

  • object to certain uses of your information; and

  • withdraw consent where I am relying on consent as the lawful basis for processing your information.

These rights are subject to certain legal exceptions and limitations. If you would like to exercise any of these rights, please contact hello@jadespilates.com.

12. Complaints

I hope that any concerns about how I use your personal information can be resolved directly with me. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information has been handled. The ICO is the UK’s independent data protection regulator. You can find information about making a complaint on the ICO’s website.

13. Changes to this privacy notice

I may update this privacy notice from time to time to reflect changes in my business, the services I provide or applicable data protection requirements. The most recent version will be made available to clients.

Last updated: September 2026